Our Coronavirus (Covid-19) Statement

What extra measures are in place to help stop the spread of Coronavirus?

Exchange Cottage is already cleaned to a high standard and in light of the current situation we have been working closely with our housekeeping firm to ensure we are ready to re-open, including providing detailed cleaning guidance (using risk assessments and cleaning checklists developed by the Professional Association of Self Caterers), and encouraging them to manage changeovers and key collections processes that minimise contact.

You will be provided with the housekeeper’s contact details in advance of the stay so that you can ask any further specific questions.

What happens if I fall ill at Exchange Cottage?

We sincerely hope that does not happen but in the, hopefully, very unlikely event it does please ensure you follow the appropriate Government advice. The UK government guidance for holiday homes in England can be found here: https://www.gov.uk/guidance/covid-19-advice-for-accommodation-providers#people-staying-in-accommodation-that-have-symptoms-of-covid-19 You will see that if you or a member of your party falls ill at Exchange Cottage, you should self-isolate and request a test. If you are confirmed to have Covid-19 you should return home if you can. When contacting the NHS please specifically mention that you are staying in a holiday home. If you are advised by NHS to remain at the property, we will work with you to facilitate this as best we can and you will be required to pay the rates due for an additional stay and any other costs that relate to the additional stay.